Refund & Return Policy
At Peach Slice, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
Returns
- We accept returns only in specific cases, such as:
- You received a damaged product
- You received the wrong item
- The product arrived leaking or defective
Customers must request a return within 7 days of receiving their order.
Customers must contact us and obtain approval before returning any product. Unauthorized returns will not be accepted.
Return Conditions
To be eligible for a return:
The product must be unused and in its original packaging
Clear photos/videos of the product must be provided
The item must not be intentionally damaged after delivery
We reserve the right to reject return requests that do not meet these conditions.
Refunds
Once your return request is reviewed and approved, your refund will be processed.
Refunds may be issued through:
- Bank transfer
- Easypaisa
- JazzCash
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Used skincare products
- Opened items
- Products damaged after use
- Change-of-mind purchases
Order Cancellation
Orders can only be cancelled before shipment.
Once the order has been dispatched, cancellation may not be possible.
Contact Us
For refund and return requests:
Email: support@peachsliceskin.com
Response Time: Within 24–48 business hours